Mobile Industry Review - Latest Comments in Why the Ovi Store is still total bollocks

Re: Why the Ovi Store is still total bollocks

vinod rai — Sun, 03 Apr 2011 11:35:20 -0000

no eric, I can tell you its not yet fixed. i have a N8 and struggling with the same issues. can you believe it ? i sent an sms to download the app which ovi says is available for you, and the in mobile ovi apps says sorry, item unavailable. wtf is that supposed to mean ? i cannot login into ovi now.

Re: Why the Ovi Store is still total bollocks

Mark — Wed, 15 Sep 2010 00:44:38 -0000

I used Nokia for years, but after a few months with an iPhone and switching back to Nokia.. I have to say that I won't be staying. As soon as I can get my hands on an iPhone 4, Nokia will be but a memory for me. Whatever happened to the company that actually tried to make a good user experience??

Re: Why the Ovi Store is still total bollocks

promachos — Sat, 03 Jul 2010 18:45:06 -0000

dont want to go to Internet with My nokia ;
I would prefer to simply click throught my phone and download my apps :D
Why can't we use the Pc suite also or Ovi desktop client that's really strange designing a store for mobile . ...Sloopy user experience

Re: Why the Ovi Store is still total bollocks

neopod — Sat, 20 Feb 2010 17:33:08 -0000

Ovi Store sucks period, they're not even in same leauge as the App Store with Apple, I tried d/ling 2 free apps, both failed, I've had moans with N96 since purchase, customer service is just as bad, thank god I'm gettin an iPhone next week, agree with other comments they need someone who has UI experience like the App Store, bye bye Nokia.
Sadly I have had Nokias for 8 years but no more...

Re: Why the Ovi Store is still total bollocks

robert — Fri, 08 Jan 2010 10:04:07 -0000

Agree and the quality of Ovis apps and games are simpli not good enough yet. Get moving Nokia.

Re: Why the Ovi Store is still total bollocks

radharc05 — Thu, 05 Nov 2009 13:27:55 -0000

I agree with you. OVI is complete crap. I 've gotten error message after error message as to why I cannot log on with my mobile. Its total bollocks. And whats even more bollocks theres no way of contacting someone via e-mail to query as to why I cant log on and download games etc.
Its total fucking shit, I am now going to uninstall the whole thing from my mobile.
I cannot believe NOKIA are associated with such incompetents.

Re: Why the Ovi Store is still total bollocks

Eric — Tue, 20 Oct 2009 00:09:38 -0000

All, My name is Eric. I work on the Ovi Store team. I wanted to let you know that the issue highlighted in Ewan's post -- the Ovi Store client "item unavailable" message has been fixed and the client is available. I want to let you know we appreciate these posts and your comments which are actively read and often incorprated into the product fix-list and roadmap. Also we have a team of QA and software engineers who actively check the platform to make sure the right client or XHTML/web experience is served to the right user on the 100+ devices being actively served by Ovi Store around the world. Sometimes the signals can get crossed a bit--as was the case with the N86. Again that issue has been fixed and our apologies for this problem.

If you have other concerns about Ovi Store, please note you can always submit the issue to Ovi Store support at <http: www.ovi.com="" services="" support="" care=""> The people monitoring the support inbox are actively responding to users and the feedback again goes directly to the product team for review.
Again our thanks to you for your feedback and continued interest in Ovi Store. Best – Eric

Re: Why the Ovi Store is still total bollocks

Rhodan — Tue, 06 Oct 2009 10:41:45 -0000

They sure did get a 'critical outsider' - problem is getting things done in the "Apple Way", i.e. fast, no compromise on quality, and as an online service rather than as a mobile phone with some services to it...

Re: Why the Ovi Store is still total bollocks

derosnec — Tue, 06 Oct 2009 08:47:33 -0000

Reminds me of yesteryear when Microsoft was (intentionally or not) blisfully ignoring the growing importance of the internet. Nokia seem to be unaware that with little to differentiate them from challengers (apart from momentum) customer experience is going to become increasingly important.

On the bright side, I still think Ovi is better than App World.

Re: Why the Ovi Store is still total bollocks

gdigenis — Mon, 05 Oct 2009 23:12:39 -0000

i had actually downloaded the ovi app for my n86 in the last week or so and lost it yesterday when i hard reset my phone. i was greeted with the same thing you are posting about when i tried to re-download it yesterday. at first i thought it was really pathetic on nokia's part as this shows that there is nobody awake at the controls, but after using my pc to go to the web version of the app i realized that it is no great loss as i really dont need 18000 different ring tones and themes, or 6 different ways to connect to wifi networks. any app that i wanted i could not find as it does not exist or it is not in the store. i have been using an android phone for the last 2 months and have gotten used to being able to find an app for most anything i have looked for.

the ovi store is very poorly done and is miles behind the competition in both useability, content, and policies. by policies i mean that once you buy and app thats it, there is no going back. with android you can buy an app and if you dont like it in the first 24hrs you can get a refund and have the app deleted. no hassle and no waiting as your money is returned just as fast, not like nokia telling you that it could take up to 30 days for them to credit you back your money, providing you have proof of purchase!

Re: Why the Ovi Store is still total bollocks

Ewan — Mon, 05 Oct 2009 15:36:58 -0000

I like that comment, William -- a 'critical outsider' :D

Re: Why the Ovi Store is still total bollocks

Nico — Mon, 05 Oct 2009 15:30:54 -0000

Today after a hard reset on my phone I finally got the Ovi Store client available to download. I figured I'd try it and see how many of my usual apps I could get through it. After all, Ovi has been working better lately — Ovi maps now works on all browsers and Ovi Sync magically started working again recently. Let's see:

Two worked fine (YouTube, Fring), seven weren't available (Slick, ProfiMail, Gmail, Opera Mini, Nokia Wireless Keyobard, Nokia Sports Tracker, Psiloc Traveller), and one I couldn't find via search even though I know for a fact it's on the store (Pixelpipe). Pretty much all these are very common S60 apps yet I couldn't find 70% of them, including two of Nokia's own apps.

Nope, the Ovi Store still sucks.

Re: Why the Ovi Store is still total bollocks

William Volk — Mon, 05 Oct 2009 14:53:03 -0000

They need to bring in someone who has intimate knowledge of the iPhone App Store to build a system that EXCEEDS the quality and ease of use of that system. Trouble is, they will never hire a "critical outsider" to run Ovi.

Re: Why the Ovi Store is still total bollocks

Guest — Mon, 05 Oct 2009 14:06:20 -0000

I gave up on OVI the day after the week I tried getting it to install. It's found new levels of failism.

Re: Why the Ovi Store is still total bollocks

tateblaze — Mon, 05 Oct 2009 14:06:12 -0000

Man, I feel for you guys... this is exactly why I jumped ship.

sent from my iPhone

Re: Why the Ovi Store is still total bollocks

chrispatten — Mon, 05 Oct 2009 13:29:02 -0000

Normally I wouldn't bother, but...I finally disposed of my N85 recently, was briefly using a N95 & now have a 5800 (I know). I really miss internet radio & downloaded it for the latter; I can never seem to find downloads on Nokias (compared to my SE experiences) & when I do click on the internet radio app its actually maps! Have Apple activated sleepers at Nokia?

Re: Why the Ovi Store is still total bollocks

Rishminder Singh Sidhu — Mon, 05 Oct 2009 13:20:58 -0000

Ovi store like the App Store should be a source to find apps and other stuff easily and without much fuss, but it seems nokia has missed the point, even though i am a self confessed nokia fan but i still can not ignore the sorry state of afairs of the Ovi Store cleint. It has massive flaws which ought to be corrected soon.. real soon.
The store is far to slow to load on even a wifi connection leave aside the million out there nokia is targeting with its s40 handsets who are on EDGE or even GPRS.
The search functionality is pathetic and does find the right app even though its available
The client crashes far too often

I find googling for an app much much more easier than using the ovi store and that just beats the whole idea behind opening one...

Nokia act up fast... this is the biggest blunder i think u have committed so far with ovi ...

Re: Why the Ovi Store is still total bollocks

Bob Ofenstein — Mon, 05 Oct 2009 13:11:11 -0000

Ewan,

You said, "It’s not a massive problem for me, personally. I’m the geek — I can put up with navigating around the Ovi website. I can press ‘back’ and carry on. I understand errors happen and am reasonably tolerant provided I can find a work-around."

I feel the same way, but I definitely think that as information and technology is moving so fast, consumers aren't going to tolerate the websites that don't work. They're simply going to move on to the next (the competition). Although technology gliches occur, I think it's extremely important to be on top of them and dedicated to fixing the problem ASAP. Thanks for the great post!

Re: Why the Ovi Store is still total bollocks

Yash Maheshwari — Mon, 05 Oct 2009 12:52:07 -0000

The Ovi Store team and the Firmware update team, both need to up their ante.
The ovi store client for the N86 etc released about 2 weeks back was a new client which was available for download from that link. Then the v20 FW brought with it an older version of the client, bugger & slower than the one released for download. Can't understand why they have removed the newer version though.

Re: Why the Ovi Store is still total bollocks

Ewan — Mon, 05 Oct 2009 12:45:06 -0000

Just such a shame isn't it Mark :\

Re: Why the Ovi Store is still total bollocks

Ewan — Mon, 05 Oct 2009 12:42:52 -0000

It's another small chip-away at the Nokia competence level... I don't expect Nokia consumers to immediately walk out and buy an iPhone or an Android handset in protest -- it's the continual errors that I think might eventually switch people off Nokia.

Re: Why the Ovi Store is still total bollocks

Ewan — Mon, 05 Oct 2009 12:40:16 -0000

I totally agree Alex. One or two errors, no problem -- but... who's checking this stuff? It's really important because consumers are going to get really, really annoyed -- and at some point, this will be measured in lost custom.

Re: Why the Ovi Store is still total bollocks

MarkW — Mon, 05 Oct 2009 12:38:22 -0000

When it comes to services Nokia seems to consistently get it wrong - inconsistencies, dead ends, multiple log-ins for different services that then prevent you from signing up for others because "that email address is already in use" but doesn't give you central place to change settings/addresses. I run a mile from Nokia services these days. They were about to lose me from the hardware too - until the N900 popped up. That's the only thing that's keeping me a loyal 'Nokian' - though even the delivery date for that is still mired in mystery.

Re: Why the Ovi Store is still total bollocks

johnmarkson — Mon, 05 Oct 2009 12:35:17 -0000

how frustrating, bags of potential, rubbish execution. Nokia need to get their act together pronto or i fear we'll be comparing apple v nokia to google v microsoft...

Re: Why the Ovi Store is still total bollocks

Alex Kerr — Mon, 05 Oct 2009 12:34:53 -0000

Got to agree. I'm a Nokia fan too, and this is completely unacceptable. In part because it's not a fundamental technical problem, probably just the equivalent of a broken link. It's more likely a fundamental managerial problem. The question is how do Nokia, given the fanfare and investment into Ovi Store, not have a quality assurance process that picks this up before it reaches the public?

This level of incompetance is below that of a 2-bit 1st time beginner level website. It would be forgiveable if it was a one off mistake (but would still be egg on their face) but this is typical of the problems Ovi Store has exhibited since launch.