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We can’t get the basics correct. We simply can’t!

Started by Ewan · 11 months ago

Here, then, is yet another depressing illustration of how screwed the mobile industry is. It doesn’t matter how enterprising you’d like to be, or how innovative you’re mobile developers are, or how many 80 hour weeks you’re working away… if I can’t access your services on my device, then you don’t exist.

But, at [...] ... Continue reading »

28 comments

  • Kip Hakes

    11 months ago

    If I were you.. i'd change the product code, flash to the latest (and greatest) firmware and get the settings sent from the T-Mobile website. You won't look back.. promise!

    K
    reply
  • Ewan

    11 months ago

    I think I might do that
    reply
  • Kip Hakes

    11 months ago

    What firmware does it come with as standard from T-Mobile these days (*#0000#)?

    K
    reply
  • Ewan

    11 months ago

    V 20.0.016

    Is that good?

    Remember I don't do Nokia firmware upgrades out of principle. But, I
    probably could give it a go. What a total arse.
    reply
  • Kip Hakes

    11 months ago

    oooh you're bang up to date! Well thats a good thing I suppose.. Personally I would change the product code and flash it again to have the 'vanilla' firmware rather than the T-Mobile branded shizzle. When you DO get it working, grab the newest version of Nokia Maps (making sure you download the maps with Nokia Map Loader!) - it really does rock! Actually Google Maps 2.2 (I think) for the S60 is great too - even has train times! :)

    K
    reply
  • Ewan

    11 months ago

    I just want one button to press to flash it. Do we still have to screw
    about changing product codes?
    reply
  • Kip Hakes

    11 months ago

    *Shrugs* Dunno - I've had my N95 for a year now and no such solution existed when I got it, so I did mine the normal way..
    reply
  • Ewan

    11 months ago

    Hasn't someone knocked up a ziphone.org style 'push button flash' thing for
    Nokias?
    reply
  • James Whatley

    11 months ago

    See what you've done there Ewan, you've expected 'joined-up thinking' from AN OPERATOR.
    reply
  • Ewan

    11 months ago

    Come on, surely that's not joined up? Surely this is just the basics?
    reply
  • James Whatley

    11 months ago

    Ok. Not joined up... just *thinking* then.
    reply
  • Mike42

    11 months ago

    <repeates to self: mustn't rehash S60 Select Access Point......er, point>

    Yes, T-Mobile have done a mini-T5 (t5?) on this, by the look.


    er....this is just as much to do with Nokia/Symbian IMHO - I mean, all this multiple Access Point bollocks?



    <bugger. Bangs head against chest of drawers in Dobby-The-House-Elf-like fashion>
    reply
  • DanLane

    11 months ago

    It's not just T-Mobile, I've got a ZTE broadband dongle from 3 that came pre-configured with the APN "3internet" which didn't work until I created a profile that used the "three.co.uk" APN which works perfectly every time.

    The documents also say to insert the CD-Rom... which it doesn't come with since the drivers are provided by the device itself using USB mass storage.
    reply
  • tim

    11 months ago

    Normobs may think they are getting a fully configured handset out of the box but that never happens. Settings are rarely set up correctly and require too much fiddling by the user.
    Companies I deal with just want to put a SIM in the handset and all the configurations and software they want for a particular handset type/firmware is automatically downloaded and installed. So that's what we try to provide. Autodiscovery of the handset / SIM combo, leads to a database lookup of the user and config/email/security/software requirements, then automatically setup and zero touch user involvement .
    Sounds like a sales pitch - sorry.
    But this is what the networks could have provided years ago, and could do now, but can't be bothered.
    reply
  • Ricky Chotai

    11 months ago

    that message should have been sent to you when it picked up the IMEI change. It came through straight away with when i put my sim in an n82.
    My biggest problem was access points there are so many to choose from I think 4 in total. T Mobile Internet, T zones, T-Mobile Picture Message, T Mobile MMS and Web and walk. How the hell are you suppose to know which one to use?
    reply
  • tim

    11 months ago

    Users shouldn't even be getting those messages with a good network device management system. It should just work.
    reply
  • Patryk

    11 months ago

    Hey, I know it may sound silly, but how does the phone react to the "Sett. Wizard" application? It came in handy when I was setting my Vodafone Germany N73 to Plus settings (Plus is a Polish carrier partially owned by Voda), and didn't want to fiddle with messages with settings. I selected the Sett. Wizard, which was in the Tools menu, and it automatically detected my carrier and put in the correct settings. Also, I'm not sure if that option is present in branded handsets, but you can always try.
    reply
  • MarkW

    11 months ago

    This is all very depressing. The more I hear the more I'm confident I did exactly the right thing staying with 3UK (2 phone accounts and a data dongle). In fact, it's starting to perplex me as to why they're not the market leader by now. Every service I've ever had from them just works, their call and data packages have to be the best (still!), coverage has never been a problem, EU roaming is dirt cheap now and they have a respectable handset line-up. What on earth are T-Mobile up to?!
    reply
  • Samantha

    11 months ago

    I hate to tell you Ewan, but this sounds somewhat similar to my fiasco with Blyk. Maybe the other networks will copy their "gracious" customer services too?
    For everyone's sake, I sincerely hope that this isn't the case.

    If the automatic settings fail to work, try and look around for manual settings (yes, long, and boring), they might work.

    Ahh, why do networks do this?

    Samantha.
    reply
  • Ewan

    11 months ago

    It just makes things so difficult doesn't it?
    reply
  • Samantha

    11 months ago

    Yep, and you're left feeling rather useless. Why simple things such as settings can't work, is actually beyond me.
    I'm guessing you may have already, but have you phoned up T-Mobile to complain and find out what is going on?

    Samantha.
    reply
  • Ewan

    11 months ago

    I really can't be bothered Samantha. That's the sad reality...........
    reply
  • Samantha

    11 months ago

    No Ewan! You of all people cannot lose hope!

    Us mobile users, and customers have to make a stand. Even if we're in the minorities, nothing ever gets changed if we insist on plodding along with the norm.

    My attempt to be philosophical, but you can get what I mean.

    Go on Ewan, don't let T-Mobile weaken you by accepting a poor service!

    Samantha.
    reply
  • Ewan

    11 months ago

    I don't know if I can give them the time, Samantha. 15 minutes worth of
    arsing about on the phone with them.... ?
    reply
  • Kip Hakes

    11 months ago

    Just delete all the settings you've been sent and get them re-sent by the website - its fairly quick and painless - beats speaking to someone in India for 15 mins..

    K
    reply
  • Samantha

    11 months ago

    I feel your pain (it was my six week anniversary of Blyk not working yesterday), but I mean, there is hope.

    And, T-Mobile arn't all that bad. Yes, their signal is crappy, and they charge too much for bad quality ringtones; but it can be fixed.

    Don't lose hope!

    (This is me being very optimistic here, a rarity in this form - relinquish it!)

    Samantha.
    reply
  • JamesVincent

    11 months ago

    Well that's odd. cos as soon as one puts the sim in the phone the message comes thru within minutes. The rare occasion some bits may be missing. I know the feeling though. O2 couldn't get it right when I connected to them in January. OK I correct myself, I got my K850i from carphone warehouse and there were settings for all 5 Networks in it and none of the O2 settings were correct. All these places just dont know how to get it done. I am sure I could Rant on about the faults of O2 but I wont go there
    reply
  • JamesVincent

    11 months ago

    I've just sent my post. And I gotta add something. In reply to Samantha's post. I'm sorry but you are kinda wrong. T-Mobile's Signal is one of the best. including their 3G coverage. Orange is the WORST I've ever come across.
    BUT... all that in here in South Wales.
    reply

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