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Vodafone Update: Talk to Lee from the FIT

Started by Ewan · 1 year ago

I talked to Lee of the Vodafone Forum Intervention Team (”FIT”). He’s a smart chap - kind, friendly, professional. I went through my issue: That my data usage has been substantially lower than I’d like, that I’ve been intentionally limiting myself.

Lee made the point that, all things being equal, if my usage in April [...] ... Continue reading »

15 comments

  • Gabe

    1 year ago

    The obvious thing to do is change provider -- you are being mugged.

    Shame voice doesn't work for you on T-Mob, cause their package is comeptitive.

    3's good as well in my experience.
    reply
  • Mark T

    1 year ago

    Go back to T-mobile........
    reply
  • John

    1 year ago

    Isn't the new 500meg limit "fair usage". IE, you don't get billed over 500 meg unless you are taking the piss?
    reply
  • Ewan

    1 year ago

    You hit on the exact point John...
    reply
  • John

    1 year ago

    In fact it even says it on the T&Cs, so you should be fine

    "The Pack gives you unlimited data access in the UK only, subject to a fair use limit of 500mb per month. If we think your use is excessive or that you are abusing the service we may ask you to moderate your usage and/or we reserve the right to charge you for the excessive element of your usage at the standard out of bundle rate for your price plan. "

    The previous 120meg plan wasn't fair usage, and wasn't ever advertised as "unlimited" (although it was mis-reported as unlimited on a few sites). This one is unlimited. Just don't go using it for bitTorrent or stuff.
    reply
  • James Body

    1 year ago

    As you have just posted a demo of H3G data and portal - does this mean that you are now a 3UK customer?
    reply
  • Ewan

    1 year ago

    I've always been a 3UK customer, se12jr -- I posted that vid in response to
    a reader enquiry about how the 3UK portal looked. I'm working on a Vodafone
    update (still a customer of them, too)
    reply
  • James Body

    1 year ago

    Ewan - you are truly a 'man of many phones'! But one could ask the question "If you have a H3G phone with access to unlimited HSDPA based data for incredibly low prices, why would you want to sign up for a hugely expensive Voda contract for data?" I would guess that local coverage may be one deciding issue?
    reply
  • Ewan

    1 year ago

    Voice, voice and thrice voice.
    I simply CANNOT stand it when people can't hear me when I'm calling them.
    reply
  • PhobosDeimos

    1 year ago

    Hello everyone!

    Thanks for the update on the Blog :) Just a couple of quick updates.

    The £2.35 charge per out of bundle MB was for our old data plans and don't apply to the new 500MB bundles. Users that breach the 500MB fair usage policy will be closley monitored and contacted regarding their usage. If further breaches of this limit occur then additional contact would be made with the user and appropriate action taken.

    The other point was the use of a Data SIM for voice calls. This isn't possible as no voice lines are enabled for these data price plans. So you could text and use the SIM for data but no voice calls could be made or received.


    Thanks.

    PhobosDeimos
    Forum Intervention Team
    reply
  • Ewan

    1 year ago

    Thank you for the clarity, Phobos! :D
    reply
  • PhobosDeimos

    1 year ago

    No problem at all. :>)

    I know that Data is a big point to many customers and it's only something that will increase in
    importance in the coming months. As a Vodafone advisor and a personal user and advocate of data, I'm looking forward to the advances that are soon to come.

    Clarity is something we all strive for I think.


    PhobosDeimos
    Forum Intervention Team
    reply
  • Ewan

    1 year ago

    I'd like your view, if you can give it publicly, on Orange's shambolic
    consumer data strategy... (doing a post on this shortly)
    reply
  • Gabe

    1 year ago

    Re: Orange... it's organizational failure. The operator became very beaurocractic (sp?). Lots of people who work there, in all divisions, at all levels, realize there's a problem with data tariffs.

    But they just got a new chief exec, so things should change pretty soon.
    reply
  • Ewan

    1 year ago

    Here's hoping...
    reply

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