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Vodafone and their Magic Pen

Started by Ewan · 10 months ago

We got this in from Helen.
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Several dramatic events happened to me this summer. The main one was moving house, during which all the usual attendant stresses were complicated by the fact that it’s a new property with no phone line connected, so getting broadband insta ... Continue reading »

16 comments

  • Patrickatsms

    10 months ago

    Love the Magic Pen idea. I might even borrow that!
    reply
  • Denny

    10 months ago

    The level of service in mobile shops is confusingly variable considering that (I assume) they're all working mostly on commission. I spent 45 minutes standing in the Virgin Mobile shop on Tottenham Court Road a few weeks ago, purchase decision made and credit card in hand, before finally giving up and leaving. I wasn't the only person to walk out of there empty handed in those 45 minutes either.
    reply
  • Ewan

    10 months ago

    Approve


    2008/8/27 Disqus <>
    reply
  • James Whatley

    10 months ago

    I want a magic pen.
    reply
  • Kip Hakes

    10 months ago

    The Etymotic pens are magic...
    reply
  • Mike42

    10 months ago

    ....to fill in a pretext?
    reply
  • Barry-Jon

    10 months ago

    Sounds very good - now that O2 are taking the proverbial by abolishing 12 month contracts and not even offering decent handset subsidies on the 18 month contract I may very well move to Voda - if I don't get an iPhone.

    O2 broadband are actually supposed to be quite good - I will be moving soon myself and will have to go through the same cr@p with BT sending an engineer and charging me £125 for line installation. I can't arraneg broadband till the line is in either. They also automatically connect you to BT Credit Cards after you make the call to move house - the cheek.
    reply
  • Maxine

    10 months ago

    I love the Magic Pen idea. I need a Magic Pen......Its good to be served by sales people who know what they are talking about and can do their job.
    reply
  • Ewan

    10 months ago

    It's a super concept!

    2008/9/1 Disqus <>
    reply
  • Ricky Chotai

    10 months ago

    just a passing point o2 broadband is simply BE's product rebaged and I have heard nothing but good reviews.
    reply
  • Sharon CC

    10 months ago

    A friend of mine have to wait 3 weeks to get her BT line installed...I wish they could polish up their act and get a hold of a magic pen!
    reply
  • Ewan

    10 months ago

    I've often had next day service from BT!

    2008/9/1 Disqus <>
    reply
  • Sharon CC

    10 months ago

    Thats great good to know that they are Ok in some parts of the Globe. I trust that you haven't been put through to BT call centre outside the UK, I spent 2 hours on the phone just trying to get a service.
    reply
  • Ewan

    10 months ago

    Aye it's a bit of a lottery!

    2008/9/1 Disqus <>
    reply
  • raepete

    10 months ago

    This story made my day and restored my faith in sales assistants. how wonderful when one gets to deal with some one who obviously enjoys their job and do it well. hope Vodafone take note and keep this young man with the magic pen on. I have to go a vodafone store tomorrow i hope i get the same service.
    reply
  • Ewan

    10 months ago

    Report back and let us know, raepete?

    2008/9/2 Disqus <>
    reply

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