Re: T-Mobile UK dipping into social media, finally

Dominic — Thu, 30 Oct 2008 05:58:59 -0000

This is clearly all moving in the right direction. There was chronological serendipity when TMobileSharing appeared on Twitter and the email inviting me to place my order arrived in my inbox. Unfortunately the links in the web page were dead as they were not destined to work until 7am today. I picked up the phone and was quickly dealt with by very helpful T Mobile staff who pre credit vetted me and arranged to call me back at 7 this morning to complete the order. Alas the handset was invisible on their systems so they arranged to call me again on my office number at 9am. Which they duly have and I await a G1 before 1pm tomorrow.

In the course of this interaction I have fed back that the links were not active and also commended the first person who was very helpful to me on the phone yesterday evening. The great thing about this, is that the Twitter interaction makes me feel like someone is listening to what I think about the experience of joining T Mobile. My hope is that Nixon McInnes build up a large volume of feedback of all kinds and can actually get the T Mobile marketing chiefs to read it all and see the value of the interaction.

Now I await my first interaction with the billing system....

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Re: T-Mobile UK dipping into social media, finally