Mobile Industry Review - Latest Comments in Orange — it’s not just me, is it? What are your Orange experiences?

Re: Orange — it’s not just me, is it? What are your Orange experiences?

rickyc — Wed, 18 Jun 2008 19:08:09 -0000

i was originally a orange subscriber! About 8 years ago and pay as you go was great! I had a service called orange out here! 5 free sms a day for life! In the end i left as o2 had a better deal I should have kept the sim really!

Re: Orange — it’s not just me, is it? What are your Orange experiences?

Alex — Wed, 18 Jun 2008 15:59:59 -0000

Yes, they WERE great. The halcyon days of free Orange Care (I once had a fault on a Saturday afternoon, and a new handset arrived at my door at 9am on the Sunday), and earning a loyalty points, which you could redeem for free credit, are long gone.

Their customer service is consistently some of the rudest and most unhelpful I've ever experienced. Yet somehow, I just can't seem to leave.

Re: Orange — it’s not just me, is it? What are your Orange experiences?

Ross — Wed, 18 Jun 2008 10:33:24 -0000

I've been an Orange user for 3 years now. i currently have an n95 (fourth handset! will explain)

Call quality and coverage has been great for me.

I have been quite impressed by the custoemr service. When i first had a problem with my n95 they replaced it the next day with a new unit.

However this handset got stolen! :( I rang Orange expecting to pay £300-400 for a new handset (this was when the HS had just come out) Indeed I was right. However the guy offered that If I take out an Orange Care contract for 12 months It would only cost me £100 for a new n95. So in total it cost me £172 to get my beloved nokia n95 back.

So the n95 went wrong a couple of weeks ago. During calls it would make a buzzing sound and also the gps had never worked. I phoned them up and explained. She apologised they couldn't get a new handset to me the same day but offered to get me a new handset delivered in the morning between 9 & 12 pm.

BTW i phoned orange today to upgrade my price plan. Ive been put onto dolphin 35 for the same price im already paying! (£25/month)

I asked the guy if Orange have any decent data tariffs. I specifically referenced the great vodafone deal (500mb/month) He said, of course, they don't but did say to me that a new data tariff will be coming soon to rival the vodafone deal!

I hope this is true otherwise, despite my good experience's, I love the sound of the vodafone data deal.

So am I the only satisfied Orange customer then? :)

Ross

Re: Orange — it’s not just me, is it? What are your Orange experiences?

Jakdaw — Wed, 18 Jun 2008 05:34:19 -0000

Yep, one personal, one business. I have to cheat horribly in order to be able to send SMS from Line2 but I heard a rumor that they might have a fix planned for that soon...

Re: Orange — it’s not just me, is it? What are your Orange experiences?

SteveRowlands — Wed, 18 Jun 2008 04:48:56 -0000

I used to use Line 2 for that functionality, but even so, it wasn't enough to keep me as an Orange customer.

I do agree Line 2 is a trick the other operators have missed out on, big style.

Re: Orange — it’s not just me, is it? What are your Orange experiences?

smstextnews — Wed, 18 Jun 2008 01:30:05 -0000

Ah yes... Line 2 does rock! How do you use it Chris? One personal, one
business?

Re: Orange — it’s not just me, is it? What are your Orange experiences?

Chris — Tue, 17 Jun 2008 15:48:52 -0000

I've used Orange for the past decade... and have no plans to move away. Not because of their service, pricing or anything like that - one simple reason: Line 2.

Wish other operators would offer this feature!

Re: Orange — it’s not just me, is it? What are your Orange experiences?

jamesvincent — Tue, 17 Jun 2008 12:31:40 -0000

At the end of each of my contracts I have shopped round all 4 Networks, (plus "3") and Orange sales advisors dont seem to know much on pricing. Like txting and calling to another Country. Not impressive when u wanna pop in and get few details. Always get diverted to the Catolouge. I was on PAYG for about 4 months and found the quality was awfull needed full signal to get a decent connection. Besides... Their Coverage is the worst

Re: Orange — it’s not just me, is it? What are your Orange experiences?

SteveRowlands — Tue, 17 Jun 2008 11:38:09 -0000

Hmm, I think an email is limited to 10MB is it not? Not sure I will be able to fit all that is wrong with Orange into that limitation.....

Email will be on it's way......sometime soon....

Re: Orange — it’s not just me, is it? What are your Orange experiences?

gabe — Tue, 17 Jun 2008 08:10:33 -0000

wonrg thread, Iknow, but has T-Mob UK just upgraded it's portal page? It seems to have all kinds of widgest and stuff now... could've been there a while, since i don't visit the portal often

Re: Orange — it’s not just me, is it? What are your Orange experiences?

bensmith — Tue, 17 Jun 2008 06:59:24 -0000

Ever since Hans Snook left the spark seems to be missing... High speed (dial-up) data, line 2, inclusive insurance, wildfire etc etc. I too started on Orange and don't see any reason to go back (as a consumer - not sighted on business offerings).

Re: Orange — it’s not just me, is it? What are your Orange experiences?

smstextnews — Tue, 17 Jun 2008 06:54:03 -0000

And it is a handsome looking handset

Re: Orange — it’s not just me, is it? What are your Orange experiences?

whatleydude — Tue, 17 Jun 2008 06:48:18 -0000

Last time I tried Orange it was ten years ago.

The only reason I'd recommend them at the moment is because they're the only network that currently stock the Black N82.