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- Thanks Ewan for sharing with us. sextxt gives you accurate answers when you need them... all in the time it takes to send and receive a text message. sextxt SMS messages give you quick answers to...
- No, haven't even got a N97 for me yet. Maybe December... Gave him a 3600 Slide I won in a Nokia contest for journalists
- Good to hear from you Meraj. I'm willing to bet it wasn't a Nokia N97 that you gave to your father?
- <grin> I'd be amazed if Nokia was considering anything like this, Nige.
- Here's what I posted over on All About Symbian (who <a href=http://www.allaboutsymbian.com/news/item/10018_Nokia_Should_Lock_Up_Ovi_Store.php>picked up the post</a> -- complete with...
Mobile Industry Review
Daily news and opinion for 250,000 industry executives and mobile fanatics
What happens when you put a Flexible Workflow PhD researcher through the rigmarole of trying to get an iPhone 3G activated in the United Kingdom?
This is what happens. Ben Jennings still hasn’t got his activated and provides this perspective and a few suggestions for both o2 and Carphone for the next time…
- [...] ... Continue reading »
This is what happens. Ben Jennings still hasn’t got his activated and provides this perspective and a few suggestions for both o2 and Carphone for the next time…
- [...] ... Continue reading »
11 months ago
Reading all the chats and websites etc, it is constantly pointed out that the iPhone is a small seller in a big market. While all of this is going on, O2 is still competently running a really, really big engineering and customer service operation. It is fun to think that powmobs, because they are high value customers (min £50pm), should figure largely in the thoughts of their operations planners. However, if they really took high value, _diverse usage_ groups that seriously, a rich mobile experience would have been supported years' ago. They haven't and they are showing every sign that they still won't be. Roger's plans show they have no intention of really supporting a rich diverse mobile experience for the mass market regardless of their add-on value as customers.
I get really anoyed that Nokia et al provide such a poor experience to use their amazingly powerful tools (and here am I, a DNS refusnik still largely using IP numbers rather than hostnames on largish networks). We say Apple will show 'em how. However, it is becoming bleeding obvious that not all of the participants are that aware of the revolution...
The problem is not with Nokia. As Ewan has pointed out a million times, the problem is The Industry. It is so, so focused on mainframe style controlled solution provisioning. And here we are all from the PC/Workstation world. The iPhone may be the first time that normobs are getting the shock of their lives realising that The Industry is still in the 1960s world of centralised provisioning and closed door paternal decision making.
I look at American sit-coms from the 60s (I Dream of Jeanie etc) and see nostalgia. 02 and The Industry sees it as a idealistic representation of life.
11 months ago
11 months ago
I feel a blog post coming on myself...
11 months ago
When the o2 shops opened on the high street they had queues outside, it was controlled there wasn't a bundle of people stuck in the doorway. Use the same idea for the website, if the demand was kept lower none of the sessions fail, everyone who starts the process can finish or timeout within a short period. To keep it first come first served anyone who visits the website during a period of high demand would be allowed to create an account or login if they have an existing account but not go any further. Then use a process like ticketmasters website to queue everyone.
The shop activation problem is an odd one, the activation system has a known amount of possible concurrent users (no of shops * no of activation terminals), on the launch day there was only going to be that number of users. Then the only backup system they use is paper, its not suprising that it takes 5 days to enter all the data and activate everyone. A failover system that just gathers data and doesn't process could have been in place.