Mobile Industry Review - Latest Comments in Nokia Maps SMS billing issue with Nokia Care[less]

Re: Nokia Maps SMS billing issue with Nokia Care[less]

flvtodvd — Fri, 20 Feb 2009 01:41:36 -0000

It's a good idea.

Re: Nokia Maps SMS billing issue with Nokia Care[less]

Ray1 — Thu, 16 Oct 2008 05:35:09 -0000

Hi Ben, Ewan, thanks for this. The customer has been in touch with me. We are dealing with this as we speak and hope to
resolve his issues soonest.

Ray

Re: Nokia Maps SMS billing issue with Nokia Care[less]

smstextnews — Wed, 15 Oct 2008 19:59:13 -0000

I forwarded it!

2008/10/16 Disqus <>

Re: Nokia Maps SMS billing issue with Nokia Care[less]

bensmith — Wed, 15 Oct 2008 19:38:26 -0000

Ray,

That's awesome - thanks for picking this up. We can't see your e-mail address via the Disqus comments system so if you e-mail ewan@mobileindustryreview.com we'll hook you up with the customer in question.

Cheers!

Re: Nokia Maps SMS billing issue with Nokia Care[less]

Ray1 — Wed, 15 Oct 2008 13:22:38 -0000

Hi guys, my name is Ray, I work for Nokia and have read your post with interest. I'm not a Nokia Maps expert so I can't answer this question here, But I would like to try to help if I can. Ewan, it would be great if your reader would contact me directly via email and I'll see what I can do. (At least I can get some questions answered by some of my colleagues.) Nokia Maps is a great service and the Nokia maps team are really enthusiatic. The more feedback we get on the service, the better we can make it. So please contact me and we can take it from there.
Cheers
Ray

Re: Nokia Maps SMS billing issue with Nokia Care[less]

smstextnews — Wed, 15 Oct 2008 11:57:29 -0000

Good feedback John

2008/10/15 Disqus <>

Re: Nokia Maps SMS billing issue with Nokia Care[less]

JOhn — Wed, 15 Oct 2008 11:31:17 -0000

I'd suggest he phones his operator up, and give them the apporx time that the message hit his phone(billl), and ask them to tell him who the aggregator is that sent them. I recall its Mobile 365. Then start harassing them to get the service fixed.