http://smstextnews.disqus.com/Daily news and opinion for 250,000 industry executives and mobile fanaticsenMon, 13 Oct 2008 06:25:17 -0000http://www.smstextnews.com/2008/09/next_generation_billing_2008_conference.html#comment-3019695Customer centric is about servicing your customer as a single entity & not as a bunch of separate products. When products are billed on multiple platforms it's generally very difficult to see the customer as a single entity & when you don't, you don't really understand your customers.sevendotzeroMon, 13 Oct 2008 06:25:17 -0000http://www.smstextnews.com/2008/09/next_generation_billing_2008_conference.html#comment-2359069What does customer-centric mean nowadays, Jonathan? D'ya mean it'll make sense to the customer?smstextnewsMon, 15 Sep 2008 09:51:37 -0000