Mobile Industry Review - Latest Comments in My Carphone Warehouse experience: Shockingly good.

Re: My Carphone Warehouse experience: Shockingly good.

Fletch — Fri, 01 Aug 2008 12:18:11 -0000

I don't chuckle at many posts Ewan but your description of being upsold brought a little humour to friday afternoon :-)

Re: My Carphone Warehouse experience: Shockingly good.

smstextnews — Thu, 31 Jul 2008 07:04:06 -0000

Yup. I was annoyed. I was simmering. But when I called they handled it
correctly...

Re: My Carphone Warehouse experience: Shockingly good.

smstextnews — Thu, 31 Jul 2008 07:03:07 -0000

I can't actually remember, Simon -- something that protects the edges?

Re: My Carphone Warehouse experience: Shockingly good.

Simon Appleton — Thu, 31 Jul 2008 06:58:20 -0000

Oh dear, you sound like me... which case btw?

Re: My Carphone Warehouse experience: Shockingly good.

bensmith — Thu, 31 Jul 2008 06:38:36 -0000

My phone experience was similarly good, but I wish they had offered me delivery to a store because the couriers they used were massively unhelpful.

Re: My Carphone Warehouse experience: Shockingly good.

murphym1971 — Thu, 31 Jul 2008 06:36:57 -0000

Ewan,

I'm confused. You ordered an 8GB on Sunday, there was a problem with the order and they didn't return your calls for two days. Then when you call again, they don't tell you what happened to your order, don't attempt to explain where what you ordered is, and persuade you to buy something else instead????

Which just happens to be more expensive...

And they persuaded you to buy insurance as well!?

And you're happy about it!?

I agree, that is great selling.

Re: My Carphone Warehouse experience: Shockingly good.

MaManfie — Thu, 31 Jul 2008 06:26:21 -0000

Don't you just hate it when despite your anger, telesales people always have this way of making you feel happier, and somehow buying more of their service.

Glad you got the 16GB, it seems no one can at the moment.

Samantha.

Re: My Carphone Warehouse experience: Shockingly good.

smstextnews — Thu, 31 Jul 2008 05:49:04 -0000

Agreed!

Re: My Carphone Warehouse experience: Shockingly good.

Patrickatsms — Thu, 31 Jul 2008 05:37:56 -0000

Ewan, sounds like we've got at least two sales people in the industry worth commending - your Carphone Warehouse guy and this guy from Vodafone - http://www.smstextnews.com/2008/07/great_experi...

I'm not saying there aren't any more, but the default experience seems to be bad. It's a shame we have to highlight good experiences in this way - but I'm happy to do it.