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My Carphone Warehouse experience: Shockingly good.

Started by Ewan · 11 months ago

Oh come on, another my-iPhone-hasn’t-arrived-save-me post?

No.

Not at all.

I waited two weeks after the trauma of the Apple iPhone launch here in the UK before jumping in myself. The opportunity to review and test out the new 3G iPhone was excellent — thank you o2 for sending that over — I’ve been [...] ... Continue reading »

9 comments

  • Patrickatsms

    11 months ago

    Ewan, sounds like we've got at least two sales people in the industry worth commending - your Carphone Warehouse guy and this guy from Vodafone - http://www.smstextnews.com/2008/07/great_experi...

    I'm not saying there aren't any more, but the default experience seems to be bad. It's a shame we have to highlight good experiences in this way - but I'm happy to do it.
    reply
  • Ewan

    11 months ago

    Agreed!
    reply
  • Samantha

    11 months ago

    Don't you just hate it when despite your anger, telesales people always have this way of making you feel happier, and somehow buying more of their service.

    Glad you got the 16GB, it seems no one can at the moment.

    Samantha.
    reply
  • Malcolm Murphy

    11 months ago

    Ewan,

    I'm confused. You ordered an 8GB on Sunday, there was a problem with the order and they didn't return your calls for two days. Then when you call again, they don't tell you what happened to your order, don't attempt to explain where what you ordered is, and persuade you to buy something else instead????

    Which just happens to be more expensive...

    And they persuaded you to buy insurance as well!?

    And you're happy about it!?

    I agree, that is great selling.
    reply
  • Ewan

    11 months ago

    Yup. I was annoyed. I was simmering. But when I called they handled it
    correctly...
    reply
  • Ben Smith

    11 months ago

    My phone experience was similarly good, but I wish they had offered me delivery to a store because the couriers they used were massively unhelpful.
    reply
  • Simon Appleton

    11 months ago

    Oh dear, you sound like me... which case btw?
    reply
  • Ewan

    11 months ago

    I can't actually remember, Simon -- something that protects the edges?
    reply
  • Fletch

    11 months ago

    I don't chuckle at many posts Ewan but your description of being upsold brought a little humour to friday afternoon :-)
    reply

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