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Mediaburst text system saves Call Centre £100k costs

Started by Ewan · 1 year ago

Link: Call Centre saves £100,000.

Our client has to frequently contact employees to ensure they are fully staffed. Typically this has been done via the phone but with demand increasing there are not enough phone lines or people available to manage these calls.

Implemented as a trial our client is now texting staff to see [...] ... Continue reading »

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