Mobile Industry Review - Latest Comments in LG Renoir only plays music alphabetically

Re: LG Renoir only plays music alphabetically

Oz — Mon, 23 Feb 2009 10:58:47 -0000

I wrote here about a month ago, asking why this phone is crap. Here are the reasons why:-
a) it only plays music alphabetically, unless you put it into playlists. That's hardly appealing for every album you put on your phone. No mention of this before.
b) it claims to be able to deliver your emails, but doesn't work for hotmail. Hotmail is hardly some obscure, rarely heard of email provider. No mention of this before.
c) the user manual is dreadful; barely covers the basics.
d) the customer service at LG is appalling. None of the call-centre operatives have any product knowledge, few of them can string a sentence together. They offer nothing by way of help or explanation. LG appear to believe that merely having someone answer your call means they have delivered customer service.

It doesn't.

LG are rubbish, the phone is rubbish - never go near it. Ever.

Re: LG Renoir only plays music alphabetically

joel crisp — Tue, 10 Feb 2009 18:14:10 -0000

i just made a playlist for each album and put them in order. its a pain i know but it worked! i'm happy with the phone. i think its good.

Re: LG Renoir only plays music alphabetically

wildweb — Thu, 29 Jan 2009 15:14:43 -0000

Hi - actually its very simple ..with the album selected (inside the album folder - go to the upper left hand corner square - and select 'sort' - then - 'by name'. Voila!

Re: LG Renoir only plays music alphabetically

Flore — Sun, 25 Jan 2009 08:45:08 -0000

Hey, I've the same problem. Only solution I know is to manually make playlists that you call by the album/singer/whatever. It is rubbish indeed, but well, what else can we do? :P

Re: LG Renoir only plays music alphabetically

Oz — Tue, 20 Jan 2009 11:51:20 -0000

Don't really know much about this type of thing. I wanted a phone that plays music, but didn't want to go to O2 for an iPhone. Why is the Renoir so bad as an MP3 Player? I went for the Renoir over the Omnia because I read the Omnia was tricky to get to grips with.

Anyway, the main reason I'm here is because I also struggled to get the phone to play music in album order rather than alphabetical order. Laura Davis's advice was helpful, although I found that once I had selected an album I had to go into the menu and change "Sort by" to "Type". This seems to have worked for some albums but not others. I'm not sure why.

I think one of the main problems with this phone is the manual. It's rubbish.

Re: LG Renoir only plays music alphabetically

Balders — Sun, 11 Jan 2009 21:46:33 -0000

(sorry if this post is duped - had browser issues!)

Ewan

Did you manage to get any info about this ridiculous oversight from any of your LG contacts? The only thing I can get from the incredibly poor UK LG support is to ring their revenue generating 0870 number.

Re: LG Renoir only plays music alphabetically

Balders — Sun, 11 Jan 2009 21:29:35 -0000

Ewan

I was wondering if you ever managed to get anywhere with your contacts on this matter.

The Renoir is absolutely horrible as an mp3 player, in this regard especially but also a niggle that album art doesn't show up at all unless you use the PC Music sync software instead of the much quicker mass storage option.

I have found lots of other bugs too, most are mentioned on the web somewhere, but one that doesn't seem to have been found....if you're WPA key is too long the phone spectacularly reboots when trying to connect with wi-fi.

I emailed LG UK 'support' about this, joyously received the 'Please phone our revenue generating 0870 number'! or words to that effect!

Re: LG Renoir only plays music alphabetically

Lydia — Sat, 10 Jan 2009 08:34:04 -0000

Hi Laura

I have this phone about 2 days and I noticed the problem with the music not playing in track order straight away. I tried your solution and it worked straight away. Thanks for your post!!!

Re: LG Renoir only plays music alphabetically

ceepan — Fri, 09 Jan 2009 03:46:57 -0000

I am finding that you neeed to access the music through the My Stuff menu as teh Music player doesn't find all of the music that has been loaded to the phone. However if you access through my stuff and get the properties of the file the tag information is present.

This phone's music playback abilities are laughable. I find the fact that LG advertise it as having an MP3 player as being a bit rich. Yes it can playback MP3 files, but it cannot be used as an MP3 player by anybody used to a proper MP3 player.

Re: LG Renoir only plays music alphabetically

Laura Davis — Mon, 29 Dec 2008 20:15:42 -0000

I just got this phone today & was having the same problem...I have now managed though, to work out how to listen to a single album (as opposed to a playlist of albums) in order.

>Go to the 'My Stuff' menu
> Select 'My memory card'
> Choose 'Sounds'
> Choose 'Music'
> Select the album you want
> Select the 1st track

Now, if you look at the icon in the top left of the music player (the 2 arrows going round in a circle) & select this until it has the letter A in the middle of the arrows.... this should now allow you to listen to each track, one after the other (in the albums intended order) without having to select anything else.

Hope this helps :-)

Re: LG Renoir only plays music alphabetically

ceepan — Fri, 12 Dec 2008 04:35:13 -0000

The music that I transferred is in MP3 format. Although I have also noticed that some of the music isn't displayed when I select Artist or Albums but if I go to Entertainment->My STuff-> My Sounds it lists all sound files I have on the phone. In here I get a lot of the files that aren't displayed to me when I select Artist or Album from Music. The tag info is displeyed correctly for these files.

I have to say that this phone is pretty useless as a music player (which is one of the main resons I decided to go for it)

Re: LG Renoir only plays music alphabetically

David Cameron — Tue, 09 Dec 2008 16:47:40 -0000

If you convert your music to MP3 format they should transfer onto the Renoir without a problem.

Re: LG Renoir only plays music alphabetically

South77 — Mon, 24 Nov 2008 12:30:16 -0000

basic solution is don't get an LG phone... i mean c'mon, all that choice and you picked this?

Re: LG Renoir only plays music alphabetically

ceepan — Mon, 24 Nov 2008 11:01:02 -0000

I did think about this but the music I want toi put on the phone is also the music that i use for my SlimDevices Squeezbox, which recognises the TRACK ID3 tag fine. I don't want to rename the files as I will then have 01 - 01 Intro displayed on my Squeezbox.

LG should rectify the issue.

Re: LG Renoir only plays music alphabetically

TerenceEden — Mon, 24 Nov 2008 09:30:34 -0000

I've been naming all my music like that for years. ID3 tags are really poorly thought out. To the point where if the comment is too long, you lose the track number.
http://en.wikipedia.org/wiki/ID3#cite_note-stor...

Not sure if that's the case here, though.

Re: LG Renoir only plays music alphabetically

smstextnews — Mon, 24 Nov 2008 09:24:49 -0000

That's a good work around..

Re: LG Renoir only plays music alphabetically

TerenceEden — Mon, 24 Nov 2008 09:11:52 -0000

If the phone doesn't recognise the ID3 tag, you could rename your files.
01 Intro
02 Overture
03 etc

T

Re: LG Renoir only plays music alphabetically

ceepan — Mon, 24 Nov 2008 03:21:33 -0000

The track number is stored in the TRACK field of the ID3 tag information. If you think that albums are complete silliness then fair enough but anybody else that wants to listen to albums is going to get rather annoyed when they are played in the incorrect order, e.g. the last few songs on Abbey Road.

Re: LG Renoir only plays music alphabetically

Ricky Cadden — Sat, 22 Nov 2008 22:07:01 -0000

Ah, I wasn't aware that the track order was recorded anywhere (other than the back of the CD case, obviously). That makes sense, then. I wonder, how do other phones fare? This is something I've never noticed before (as again, I think albums are complete silliness). Do Nokias?

Re: LG Renoir only plays music alphabetically

smstextnews — Fri, 21 Nov 2008 19:31:49 -0000

The basic answer, Ricky: if it does it on my iPhone, it should do it on the Renoir. The track order is usually integrated into the audio file.

Re: LG Renoir only plays music alphabetically

Ricky Cadden — Fri, 21 Nov 2008 19:22:41 -0000

I'm interested as to how you might recommend they 'fix' this. I.e. how would the phone be able to know the proper album order?

We'll just ignore the fact that the whole premise of 'albums' is ridiculous and out-dated, along with 8-tracks and cassette tapes. ;)

Re: LG Renoir only plays music alphabetically

nacho — Fri, 21 Nov 2008 18:36:00 -0000

Renoir deleted from my Xmas wish list ;-)

I have to agree, only playing music alphabetically is one of the most ridiculous issues I've ever heard of

BTW, LG used to be pretty good with their blog etc so that's one way to go ahead so far