Mobile Industry Review - Latest Comments in Jane Hext, Director of Vodafone UK Customer Services - this Friday

Re: Jane Hext, Director of Vodafone UK Customer Services - this Friday

Tim Maddison — Sat, 06 Jun 2009 13:36:48 -0000

I would like to meet Ms. Jane Hext......I had what seemed like a real serious intractible problem with Vodafone.......having spent hours ringing the 191 call centre and going through the ID checks again and again and again and again.....I e-mailed details of my problem to jane.hext@vodafone.com ......within 3 hours I received sympathetic phone calls and e-mails from a member of her staff and ..........BINGO, my problem was sorted out to my complete satisfaction........Jane Hext is not merely Director of the Year she is the person Vodafone should have as their Managing Director......or Britain should have as Prime Minister.
Go for it Jane.......you are one powerful woman.
Tim Maddison
South Wales

Re: Jane Hext, Director of Vodafone UK Customer Services - this Friday

John Johnston — Sun, 30 Nov 2008 08:10:36 -0000

I have just left vodafone after over six years of loyal purchasing. Frankly I am disgusted at how my end of contract has been handled. I have been mis-informed, mis-led and eventually it is I who am out of pocket for a service I n longer require. I would suggest much more efficient and consumer friendly contracts not to mention customer services agents who tell you ALL the information needed when closing a contract. To top it all I have just tried to email vodafone to terminate my contract. The contact link isn't functioning (GREAT SERVICE FOLKS).My name is John Johnston and my mobile number remains (I have to pay for another month - even though I don't use the phone) is 07748648098. Just be up front and verbal - don't hide behind the fine print...Three contacts with customer services since the summer and no one told me I needed to write a letter 28 days prior notice to end my contract. JOKE!!!

Re: Jane Hext, Director of Vodafone UK Customer Services - this Friday

Jay Kershaw — Wed, 04 Jun 2008 05:49:53 -0000

Tried to buy two sim cards for our car phones. We are both Voda customers - my husband with a Corporate contract, I've been with Voda since 1985. Sim #1 came - has no number assigned. Sim#2 can't be ordered because one has already been sent here. Seems Voda make no allowance for two customers living together! 2.5 hours on the phone, they offer me £10.00 back - gee thanks.
They would not listen to my suggestion that ther system needed re-writing. Customer Dis-Services don't give a damn, won't bother with the forum - if they can't listen on the phone, why would they bother off a forum?
On looking for the name of the CS Director to write to, I found some amazing stories about Voda appalling service - at least I'm not alone.
Jay Kershaw
07884 267688

Re: Jane Hext, Director of Vodafone UK Customer Services - this Friday

smstextnews — Wed, 28 May 2008 13:41:05 -0000

You always have a way with words, Stefan

Re: Jane Hext, Director of Vodafone UK Customer Services - this Friday

constantine — Wed, 28 May 2008 13:21:06 -0000

Absolutely not in the slightest, language is the only thing we as a
species have in terms of communications with each other. How would you
like it if you went on a blind date with a girl* and then she asked
you to come up and spend the night?

* = looks like female on the outside, but she has a swinging dick.

Re: Jane Hext, Director of Vodafone UK Customer Services - this Friday

smstextnews — Wed, 28 May 2008 13:12:06 -0000

Now that's a bit harsh isn't it? ;-)

Re: Jane Hext, Director of Vodafone UK Customer Services - this Friday

constantine — Wed, 28 May 2008 13:00:32 -0000

Show her this: http://www.askoxford.com/concise_oed/unlimited?... and ask her to read it aloud, then ask her to read Vodafone's unlimited data policy, then ask her to read the link again. See if hilarity ensues.

Re: Jane Hext, Director of Vodafone UK Customer Services - this Friday

whatleydude — Wed, 28 May 2008 09:29:39 -0000

What time you finishing?

Does it clash with the 'cast?

Re: Jane Hext, Director of Vodafone UK Customer Services - this Friday

smstextnews — Wed, 28 May 2008 08:56:05 -0000

ahhh nice!

Re: Jane Hext, Director of Vodafone UK Customer Services - this Friday

John — Wed, 28 May 2008 08:33:32 -0000

Ask her to show you her award cabinet:
http://www.ccaawards.co.uk/winners.htm