Mobile Industry Review - Latest Comments in Initial details on 3’s new ‘Facebook Phone’

Re: Initial details on 3’s new ‘Facebook Phone’

Ewan — Thu, 13 Nov 2008 08:24:24 -0000

It's all about economics -- it's cheap as chips. I reckon -- unfortunately -- if you want consistently GOOD customer service, you need to swap networks. 3 isn't configured to offer Voda levels.

3 have made a commercial decision to NOT speak with you. Pretty shocking stuff, but actually, when you get down to it -- it's cash related.

Re: Initial details on 3’s new ‘Facebook Phone’

Kip Hakes — Thu, 13 Nov 2008 08:21:29 -0000

Yes - but cheap doesn't mean you shouldn't be able to speak to anyone surely?

Three seem massively keen to push their PAYG product, and it IS good - don't get me wrong - but it is fundamently flawed when you can't actually get customer service. No matter how much money I chuck onto my dongle - I am a customer - and expect service.

Re: Initial details on 3’s new ‘Facebook Phone’

Ewan — Thu, 13 Nov 2008 08:15:00 -0000

There's a reason Vodafone put you through to a British person in a British call centre within 3 rings... and it's an extra few zeros on the end of your bill ;-)

I reckon they've got it about right. I know when I phone up and speak to the 3 Indian Call Centre chaps that ... well... it's cheap, innit?

Re: Initial details on 3’s new ‘Facebook Phone’

Kip Hakes — Thu, 13 Nov 2008 08:00:48 -0000

Looks very impressive, specially for Facebook nuts - but what about Twitter?? Can you also ask the man from Three how the hell PAYG customers talk to humans - http://kiphakes.com/?p=67 :)

Re: Initial details on 3’s new ‘Facebook Phone’

Ewan — Thu, 13 Nov 2008 07:53:29 -0000

That's good feedback Stefan, we'll focus on that. Tomorrow I think it'll be more about a chap talking about it -- we'll hopefully get a look at the device too, but expect more in-depth stuff later on.

Re: Initial details on 3’s new ‘Facebook Phone’

Stefan Constantinescu — Thu, 13 Nov 2008 07:50:08 -0000

Can't wait to see the full MIR show on this handset! Now I love the crew, but please please please focus on the UI and UX of the device.

Ideally copy this format and give us a COMPLETE over view of the hardware and more importantly, software: http://www.phonescoop.com/a...