Mobile Industry Review - Latest Comments in How not to reassure your customers!

Re: How not to reassure your customers!

Scriea Estehane — Tue, 19 Aug 2008 20:11:24 -0000

LOL!! Blyk is just such a joke. I've only just had a problem with Blyk for the last 3 days and it is really annoying!! I have just sent my complaint to Watchdog and hopefully others have too so that Blyk can get their act together. They want to expand overseas but yet there are thousands of us who have problems with something that is just so basic to sort out! For me no refill, no settings and plain rubbish on the forum because apparently my sim is inactive but they made inactive! I just know that. Hope they sort it out!!

Re: How not to reassure your customers!

MaManfie — Fri, 25 Jul 2008 13:02:59 -0000

I'm in the process of doing that. I link them to yours too. I think Blyk need to get it into their head what's going on.

Samantha.

Re: How not to reassure your customers!

rickyc — Fri, 25 Jul 2008 11:42:28 -0000

maybe send an email to someone senior with a link to your rants on smstextnews?

Re: How not to reassure your customers!

MaManfie — Fri, 25 Jul 2008 10:41:56 -0000

I know, they're brilliant arn't they?

You know before you went on Holiday I said I couldn't retrieve any MMS messages? Well, it's well over four weeks now, and it's so annoying. My refill is due today, but because they can't get anything working, I'm not getting it; and seeing as I've spent most of my minutes phoning Blyk up in the first place, I can't actually believe it.

Samantha.

Re: How not to reassure your customers!

rickyc — Fri, 25 Jul 2008 10:04:47 -0000

Blyk's Technical team, what a joke it is. It took them 6 weeks to sort out their multiple sms issues. What are your exact problems Samantha?
I am sure Blyk are loving being splashed on the front of smstextnews with such negative comments!