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How not to reassure your customers!

Started by Ewan · 11 months ago

Some of you may recall my complain to Blyk I posted yesterday; this was directly aimed at my frustration of some of the Blyk staff, but also turned out to be a ranting ramble about the audacity that Blyk think they have to expand.

Well it seems, they’ve finally gotten around to reading my complaint (it [...] ... Continue reading »

5 comments

  • Ricky Chotai

    11 months ago

    Blyk's Technical team, what a joke it is. It took them 6 weeks to sort out their multiple sms issues. What are your exact problems Samantha?
    I am sure Blyk are loving being splashed on the front of smstextnews with such negative comments!
    reply
  • Samantha

    11 months ago

    I know, they're brilliant arn't they?

    You know before you went on Holiday I said I couldn't retrieve any MMS messages? Well, it's well over four weeks now, and it's so annoying. My refill is due today, but because they can't get anything working, I'm not getting it; and seeing as I've spent most of my minutes phoning Blyk up in the first place, I can't actually believe it.

    Samantha.
    reply
  • Ricky Chotai

    11 months ago

    maybe send an email to someone senior with a link to your rants on smstextnews?
    reply
  • Samantha

    11 months ago

    I'm in the process of doing that. I link them to yours too. I think Blyk need to get it into their head what's going on.

    Samantha.
    reply
  • Scriea Estehane

    10 months ago

    LOL!! Blyk is just such a joke. I've only just had a problem with Blyk for the last 3 days and it is really annoying!! I have just sent my complaint to Watchdog and hopefully others have too so that Blyk can get their act together. They want to expand overseas but yet there are thousands of us who have problems with something that is just so basic to sort out! For me no refill, no settings and plain rubbish on the forum because apparently my sim is inactive but they made inactive! I just know that. Hope they sort it out!!
    reply

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