Mobile Industry Review - Latest Comments in Getting THAT data usage letter from o2

Re: Getting THAT data usage letter from o2

edgar1013 — Sat, 18 Oct 2008 10:00:35 -0000

...and i thought we had it bad here on this side of the pond.

Re: Getting THAT data usage letter from o2

PatrickatJoshuaPR — Wed, 15 Oct 2008 07:55:42 -0000

I'm sure they'd get more people to upgrade if they did it the other way
around. Instead they people angry and annoyed with the lack of unlimited
[insert Dan Lane quote].

Stupid.

2008/10/15 Disqus <>

Re: Getting THAT data usage letter from o2

MarkW — Wed, 15 Oct 2008 07:49:27 -0000

I agree. It defies belief that organisations of this size let such letters go out. Surely it's a fundamental of customer relations to get these things right!

Re: Getting THAT data usage letter from o2

PatrickatJoshuaPR — Wed, 15 Oct 2008 07:41:09 -0000

Surely that letter is the wrong way round. They say: "Bad customer, stop it. Would you like to buy more?"

I'm sure most people would react better to "We have a product that might be better suited to your needs. Oh, by the way we think you might be going a little beyond the norm on the other product."

Re: Getting THAT data usage letter from o2

kcjh — Wed, 15 Oct 2008 07:39:41 -0000

It does indeed - idiots.

Re: Getting THAT data usage letter from o2

danlane — Wed, 15 Oct 2008 07:31:32 -0000

Is it me or does that say that overage for Wi-Fi usage will be charged at 20p/MB?!?!

TWENTY PENCE PER MEGABYTE FOR WI-FI?!

Someone is having a laugh.

As it happens I can never get BT Openzone (as included in my O2 iPhone contract) to work.. their DHCP servers never give me an IP address on either of my devices