DISQUS

Mobile Industry Review: Getting THAT data usage letter from o2

  • DanLane · 1 year ago
    Is it me or does that say that overage for Wi-Fi usage will be charged at 20p/MB?!?!

    TWENTY PENCE PER MEGABYTE FOR WI-FI?!

    Someone is having a laugh.

    As it happens I can never get BT Openzone (as included in my O2 iPhone contract) to work.. their DHCP servers never give me an IP address on either of my devices
  • Kip Hakes · 1 year ago
    It does indeed - idiots.
  • PatrickatJPR · 1 year ago
    Surely that letter is the wrong way round. They say: "Bad customer, stop it. Would you like to buy more?"

    I'm sure most people would react better to "We have a product that might be better suited to your needs. Oh, by the way we think you might be going a little beyond the norm on the other product."
  • MarkW · 1 year ago
    I agree. It defies belief that organisations of this size let such letters go out. Surely it's a fundamental of customer relations to get these things right!
  • PatrickatJPR · 1 year ago
    I'm sure they'd get more people to upgrade if they did it the other way
    around. Instead they people angry and annoyed with the lack of unlimited
    [insert Dan Lane quote].

    Stupid.

    2008/10/15 Disqus <>
  • edgar1013 · 1 year ago
    ...and i thought we had it bad here on this side of the pond.