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Getting THAT data usage letter from o2

Started by Ewan · 8 months ago

Kip has, apparently, used up more than 3GB of data on o2. This, according to that letter that he got from o2. The dreaded ‘you’re abusing our network’ letter.
The first he heard was this experience:
Was doing a brief shop around Sainsburys when I g ... Continue reading »

6 comments

DanLane
8 months ago

Is it me or does that say that overage for Wi-Fi usage will be charged at 20p/MB?!?!

TWENTY PENCE PER MEGABYTE FOR WI-FI?!

Someone is having a laugh.

As it happens I can never get BT Openzone (as included in my O2 iPhone contract) to work.. their DHCP servers never give me an IP address on either of my devices

reply

Kip Hakes
8 months ago

It does indeed - idiots.

reply

PatrickatJPR
8 months ago

Surely that letter is the wrong way round. They say: "Bad customer, stop it. Would you like to buy more?"

I'm sure most people would react better to "We have a product that might be better suited to your needs. Oh, by the way we think you might be going a little beyond the norm on the other product."

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MarkW
8 months ago

I agree. It defies belief that organisations of this size let such letters go out. Surely it's a fundamental of customer relations to get these things right!

reply

PatrickatJPR
8 months ago

I'm sure they'd get more people to upgrade if they did it the other way
around. Instead they people angry and annoyed with the lack of unlimited
[insert Dan Lane quote].

Stupid.

2008/10/15 Disqus <>

reply