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BlykWatch: Retired, no news, we move on

Started by Ewan · 10 months ago

Last week we posted the last in our fortnightly series, BlykWatch, by Ricky Chotai. Thank you Ricky!
It started off promisingly — and it really did give us a brilliant insight into how the service was working.
Now, though… apart from complaining about the lack of ... Continue reading »

8 comments

  • Ricky Chotai

    10 months ago

    I just wanted to add, a massive thanks to any staff members at blyk who helped me setting up or answering questions. I have throughly enjoyed writing up my expieraces with Blyk and as Ewan said all the luck in the world to them!
    reply
  • James Whatley

    10 months ago

    Sorry to see it go but I completely understand why it went.

    Shame man - talk about missing out on a MASSIVE opportunity.

    But it seems that's what Blyk seems to be about; they've let some sharp minds slip through their fingers, from the outside looking in anyway.

    Looking forward to your next project Ricky.
    reply
  • Patrickatsms

    10 months ago

    I also think that Blyk is suffering from the fact that for many people free is not quite enough. Ewan, when you talk about offering it completely free - what you really mean is adding functionality to the offering ie data, or email or ... whatever they want. In that situation more people would be willing to receive the ads and engage with Blyk.

    If you can only offer free (and even a limited version of free), then you are only going to attract users like Ricky who see it as a nice add-on to their existing package.
    reply
  • Ewan

    10 months ago

    Agreed

    2008/9/2 Disqus <>
    reply
  • James Whatley

    10 months ago

    Good point.


    Social Gestures = More than Free.
    reply
  • Samantha

    10 months ago

    The day had to come didn't it?

    Blyk, brilliant idea, but hopelessly flawed. The innovation and brilliance is lost through a constant venture to act cool and young.

    Above all, they have neglected research which would have told them more than enough about their members - such as the want/need for data, and also Young people's views on Customer Services. Had they reviewed these, and surely numerous other pieces of useful data, they could have implemented themselves better.

    Blyk failed me not because they were incompetent, but becaused they refused to admit fault.

    Maybe they'll work in a couple of years time, or something.

    Plus, I'll definitely miss Ricky's updates on this, but I fully agree with the adveritising issue.

    Samantha.
    reply
  • Lee

    8 months ago

    I made a huge leap and unofficially left Blyk today. I've binned my Sim. Customer service is useless, they really have little or no time for the end user. They are pushing their new top-up tariff far too frequently and there have been nothing but technical glitches recently. In fact over the weekend it was even impossible to respond to Blyks own messages. The novelty of ad funded texts and minutes wore off quickly. Good luck to Blyk for the future. They really should have aimed to remove the bugs and improve member care in the UK network before going Global. Lets hope they learn from their mistakes.
    reply
  • SMSblack

    7 months ago

    Hi Ricky or Samantha

    Can you let us know if you get these messages and if they're any good?

    http://smsisthenewblack.co.uk/2008/11/11/blyk-t...
    reply

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