Mobile Industry Review - Latest Comments in Blyk, look what you made me resort to!

Re: Blyk, look what you made me resort to!

Jim — Fri, 29 Aug 2008 15:07:06 -0000

"I’m angry, not only because Blyk insist on sending me adverts all the time"

Erm... isn't that the point?

Re: Blyk, look what you made me resort to!

MaManfie — Wed, 30 Jul 2008 07:16:18 -0000

Hi Adam,

Thanks for you comment.

As for the rudeness, it's not that. It is bad. I've had to deal with it a lot, and yes, in quite a few senses of the word, I am a typical British person, and I hold quite strong attachments to being polite, well-mannered, and so on. It's a good point, some British people are very particular about politness, and I suppose I am one of them. But all I expect out of a company is politeness. I want them to accept that their service is not the best possible that they can offer, and they should accept when they are wrong. And personally I haven't seen or heard them say that.

As for the wording. When I'm on the phone, it's exactly the same. I don't change my language just because the method of communication has changed (in fact, I'm a strong believer that it shouldn't at all). If they want to argue, or discuss anything that I have said, I'm more than willing for them to do that. I've invited Blyk to do that, I've given them access and opportunuities to phone me, and the best I've received is a standard e-mail response. I want a discussion.

I don't either expect a quick-fix, but I do expect them as a mobile network to work properly, and to fix errors when they arise. So far, they haven't. It's now been five weeks to the day, since my account was last properly, fully active. I mean, how long should I have to wait?
They have multiple problems, and they should be willing to address these. And I don't see how expansion is a way to do this. They'll only be unleashing the same (poor) service unto other people and countries. They should slow, think, and look at what is going on. They only need to visit the Forums on Blyk's website to see what I mean.

Thanks,
Samantha.

Re: Blyk, look what you made me resort to!

Adam — Wed, 30 Jul 2008 06:32:38 -0000

I wonder if it has occured to you how many of its functions Blyk and other similar companies have offshored and outsourced. Call it a complicated jigsaw to tweak...We've seen it with other companies as well.

When i first read about them i did a google search, and i think 99% of the articles were about this and that company scoring a contract with Blyk for providing this or that service from this or that location in Europe.

What i personally would find frustrating would be the Member (Non-)Care and rudeness, but then again ive found that most UK citizens find anything below half-hour sessions of apologies, thanks and declarations of undying respect and care to one another to be rude. Sorry to sound quite anal about this, but thats the way my years living in the UK can be summarized in this aspect of life.
That said, i wonder why in your rant(s) you have resorted to very similar opinion forming comments and wording such as "inapt,"inability to fix anything" (surely this is an hyperbole) etc. Although you are, naturally, entitled to your own opinion, im wondering whether and to what extent you have been using words like these in your past / future / current conversations with Blyk. Im sure it makes you feel a bit better, but remember that peoples attitudes and perceptions usually fuel arguments on the other side. Nevertheless, such issue management and negative publicity & PR containment plan (or lack of it) is worrying to say the least, and highlights some structural friction in their processes. I just dont think you, me, him, her or even it has a 'best solution' on how to fix things. Or am i wrong? There is ofcourse one avenue to circumvent this, but i dont think its feasible:
--> Make Blyk open-source! That way you could post the entire code portfolio on some geek-forum and let the community debug the service...but oh wait, that would allow pretty much anyone to scrutinize trade secrets and copy the business model....back to square one without passing go...dang...

As to you feeling bad about inviting your friends, dont be, its a free service, so anything that works is a bonus. That said, advise them not to port their number in for now, wait out the glitches.

Re: Blyk, look what you made me resort to!

smstextnews — Tue, 29 Jul 2008 05:34:05 -0000

I reckon you should quit them Samantha. You shouldn't put up with such
silly service.

Re: Blyk, look what you made me resort to!

South77 — Tue, 29 Jul 2008 04:08:01 -0000

Just get a normal phone. That'd be easier.

Re: Blyk, look what you made me resort to!

smstextnews — Mon, 28 Jul 2008 16:54:09 -0000

You don't even use them as your primary phone operator, Ricky!

Re: Blyk, look what you made me resort to!

rickyc — Mon, 28 Jul 2008 16:05:04 -0000

the thing is ewan is that when blyk works it works well, I am sure Samantha will agree with me on that! I mean look at that current issues, I am not been affected and the real killer is that they know i won't leave because I have not spent a penny topping up.

Re: Blyk, look what you made me resort to!

MaManfie — Mon, 28 Jul 2008 15:35:28 -0000

Well yes. But I had assured my friends that the service would be good, expect the odd glitch, and what-have-you, but generally it'll be good. If I say "oh, Blyk... It's rubbish, go back to your old operator" I'm going to get a series of blank stares.

Re: Blyk, look what you made me resort to!

smstextnews — Mon, 28 Jul 2008 15:28:09 -0000

If you've discovered the service you encouraged and invited others to use isn't up to scratch surely it's up to you to declare that and move on?

Re: Blyk, look what you made me resort to!

MaManfie — Mon, 28 Jul 2008 15:23:53 -0000

I might try that. But then again, I'll still look stupid.

Damn me, and trying to have good will!

Re: Blyk, look what you made me resort to!

smstextnews — Mon, 28 Jul 2008 15:22:08 -0000

Uninvite them. Tell them not to bother!

Re: Blyk, look what you made me resort to!

MaManfie — Mon, 28 Jul 2008 15:20:33 -0000

I feel stupid for inviting people now, I'm the one who looks stupid, and they've gained out of it!

Samantha.

Re: Blyk, look what you made me resort to!

rickyc — Mon, 28 Jul 2008 14:12:41 -0000

If Blyk was my main operator it would have gone a LONG time ago, I would never recommend Blyk to any of my friends as their primary network, as a backup yes.
If Blyk had a FIT team now would be a good time to show its head ;)

Re: Blyk, look what you made me resort to!

MaManfie — Mon, 28 Jul 2008 14:02:38 -0000

Yeah... I got just a little bit carried away with my anger.

I hope I hear something too, otherwise they'll be getting another one too!

Thanks for reading (you actually earnt that),

Samantha.

Re: Blyk, look what you made me resort to!

kcjh — Mon, 28 Jul 2008 13:57:29 -0000

Oh

My

God

That is a proper rant! :) Hope you hear something...

K

Re: Blyk, look what you made me resort to!

MaManfie — Mon, 28 Jul 2008 13:56:38 -0000

Oh, I'm considering it. I've had enough now, it's beyond anything I would have normally put up with, and why I have is actually beyond me.

I'll definitely be looking around now.

Samantha.

Re: Blyk, look what you made me resort to!

smstextnews — Mon, 28 Jul 2008 13:51:31 -0000

What will it take to make you switch to 3, Vodafone, T-Mobile or somebody else? How long you do you want to bang your head against the wall of we-dont-care?