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Send an email to the CFO of the UK, his PA will then forward it to the high touch customer service team who will seek to find a resolution that does not look like Vodafone are just a bunch of wheel clamping rip off artists.
It might not work, but it did for me with Orange ;-).
The problem is that the billing systems just are not built for Voice and Data. Before you head out the door, if you find that the network is good where you live,work,travel try and negotiate. The SAC for you means that they do have some room for movement but first you have to debate with a higher being.
Good luck.
I particularly like the phrase 'wheel clamping rip off artists' ;-)
(waits with baited breath for update)
them, then Jakub pointed out their new service level that I hadn't
recognised. So actually, there's not a lot of 'plucking' going on at all.
Supplemental Question: How many normobs will be phoning Vodafone to
complain about being over-billed on their 500mb inclusive plans next month?
Supplemental Answer: None. At least that's what I've been told!
So sadly, lifting the limit from 120 to 500 merely shifts the normob fear barrier of mobile data uptake slightly to the right.
10/10 for retaining a high-spender, but 1/10 for convincing the masses now is the time to go mobile wid' ya nets....
-- but we can certainly influence the people who influence the masses ;-)