Mobile Industry Review - Latest Comments in 3 Like Home … isn’t quite, in Australia

Re: 3 Like Home … isn’t quite, in Australia

smstextnews — Sun, 21 Sep 2008 12:12:10 -0000

Really, really annoying!

2008/9/21 Disqus <>

Re: 3 Like Home … isn’t quite, in Australia

Michael Davies — Sun, 21 Sep 2008 06:41:28 -0000

I'm roaming on Three in Brisbane now and getting whacked by three every time I make a call, they have even charged once or twice when I received a Skype call. My inclusive minutes aren't decreasing but my balance is increasing.
The first time I called three about this they told me that I must be roaming off their network, which is absolute trash as we have carefully checked every time before making a call, they denied that they had problems and put me on to a tech guy who told me to set the network manually, I had already done this but did it again just for the record. The next call I made to the UK cost £8. Been on to three again, they admitted that there was a problem and are looking into it meamwhile my bill is still increasing.

Re: 3 Like Home … isn’t quite, in Australia

Mike42 — Wed, 17 Sep 2008 13:43:04 -0000

Show me a billing system that doesn't screw up from time to time and I'll show you a UK tabloid that doesn't actively hunt out sensationalist mobile-related headlines.

Er, ok, to clarify: neither exist.

It's kinda inevitable that any MNO's call centre will follow scripts and if it looks like a duck, will call it a duck.

Until you or they prove it's a turkey, in which case Steve gets his dosh back.

I've had similar experiences with Voda's Passport service, particularly in the France/Switzerland border area, where the phone was hopping between Passport- and non-Passport MNO's and ended up with a major hassle to untangle the bill, which of course arrived several months after the fact.

Sad to say I think international mobile users should be resigned to this sort of thing happening every once in a while.

Re: 3 Like Home … isn’t quite, in Australia

MarkW — Wed, 17 Sep 2008 07:56:34 -0000

Still, this is good news in the sense that they recognise it's their fault and he hasn't got to pay. I mean (and this is going to sound a bit 3UK fanboy!) it's not as if they've said 'yeah, roam as if you're at home' and then fallen back on small print to nullify that.

Re: 3 Like Home … isn’t quite, in Australia

nuttyphilt — Wed, 17 Sep 2008 07:50:56 -0000

Similar problem here. I do a lot of work in Sydney and having the 3 Like Home feature is so useful. I checked my usage on My3 and it's currently showing about £40 of unbilled calls which have definitely been made on 3 Australia - I have a unlocked HTC phone and have my network settings set on manual to 3Telstra which is 3 Australia.

I've had no problems with billing last year and earlier this year so something's obviously gone a bit screwy this month.